PRIVACY POLICY
PT BANK MANDIRI TASPEN
Welcome to our Privacy Policy. We would like to provide you with clarity and assurance regarding how we collect, use, and protect your personal information. By reading this Privacy Policy, we hope you feel confident that your privacy is a top priority for us.
In this Privacy Policy, we declare that PT Bank Mandiri Taspen (hereinafter referred to as "Bank Mandiri Taspen") as the Personal Data Controller, will strive to ensure the security and protection of your personal data to make your transactions comfortable.
We prioritize the security of your Personal Data. With full responsibility, this Privacy Policy provides a detailed explanation of the definitions, types, legality, and purposes of processing personal data. Additionally, we explain the control and transfer of personal data, the duration of processing, and the procedures for changing this Privacy Policy. All of these steps are in accordance with Law No. 27 of 2022 concerning the Protection of Personal Data (commonly known as "PDP Law") and applicable regulations, to ensure that you feel secure and confident in providing your personal data to us.
To clarify, the types, basis, and purpose of processing your personal data may vary depending on the products, services, and/or offerings you use.
Personal Data refers to data about an identified or identifiable individual, either directly or indirectly, combined with other information, whether in electronic or non-electronic form.
The personal data processed includes the personal data that you have provided or will provide to Bank Mandiri Taspen.
Bank Mandiri Taspen recognizes the importance of informing you about the categories and types of your Personal Data that may be processed. These types of data include:
a) Identification and Personal Profile Data: Full name, National Identification Number (NIK) for Indonesian Citizens (WNI) and Foreign Nationals (WNA), Taxpayer Identification Number (NPWP)/Tax Identification Number (TIN), immigration documents, gender, nationality, place and date of birth, mother’s maiden name, alias/nickname, religion, voice recordings, image recordings, photos, signatures (wet and/or electronic), biometric data, and health verification data;
b) Correspondence Data: Address as per ID, domicile address and status, email address, phone/mobile number, emergency contact including name, relationship to you, address, phone/mobile number, and email;
c) Educational and Employment Data: Education level, occupation, industry field, position, division, start year of employment/business, company/organization name, workplace address, company email address, employment status, and name, position, and phone number of co-workers;
d) Family Data: Marital status, spouse's name, number of children and dependents, data about guardians (if any), information about Beneficial Owner (BO) and their occupation (if any), and Family Card Number;
e) Financial Data: Account number, source of income, monthly/yearly income, monthly/yearly expenses, transaction data, account balance, credit/financing data, asset-related data, collateral data, and tax data, as well as data from other financial services you receive, including insurance, payroll, and other financial data;
f) Digital Activity Data: Geolocation, IP address, your activity on the Bank Mandiri Taspen app, and the app's interaction with other apps on your electronic device;
g) Personal Preferences Data: Communication preferences, hobbies, and interests;
h) Purpose and Intent of Business Relationships or Transactions.
The personal data processed may be directly received by Bank Mandiri Taspen from you or through third parties.
Personal Data processing will be carried out as long as Bank Mandiri Taspen has fulfilled one or more of the following processing bases:
a) Bank Mandiri Taspen has explicitly and lawfully obtained your consent;
b) Bank Mandiri Taspen is fulfilling its rights and obligations under an agreement with you;
c) Bank Mandiri Taspen needs to carry out its duties or obligations based on applicable laws/regulatory orders from competent authorities;
d) Bank Mandiri Taspen needs to fulfill your vital interests;
e) Bank Mandiri Taspen needs to carry out a task for public interest and/or public services;
f) Bank Mandiri Taspen needs to fulfill other legitimate interests, ensuring a balance between the interests of Bank Mandiri Taspen and your rights.
Your personal data will be processed by Bank Mandiri Taspen for the following purposes:
a) Management of Bank Mandiri Taspen products, services, and/or offerings, including profiling and scoring, to enhance services and manage risks;
b) Providing promotions or programs in cooperation with other parties for products and/or services you already have;
c) Marketing and/or offering products, services, and/or offerings from Bank Mandiri Taspen and/or other companies in the Bank Mandiri Taspen financial group and/or third parties cooperating with Bank Mandiri Taspen, for products and/or services you do not yet have;
d) Compliance with laws, regulations, and orders from regulators, law enforcement authorities, and other competent agencies.
In processing your personal data, Bank Mandiri Taspen may involve third parties as joint controllers and/or processors of your personal data, either within or outside Indonesia. In such cases, Bank Mandiri Taspen will ensure the protection of your personal data according to applicable laws and regulations.
If Bank Mandiri Taspen transfers your personal data outside Indonesia, Bank Mandiri Taspen will reasonably ensure that the recipient country provides an adequate level of personal data protection equivalent (or higher) to the protection in Indonesia.
If the recipient country does not provide adequate protection, Bank Mandiri Taspen may still transfer your personal data, provided it complies with applicable regulations.
Bank Mandiri Taspen understands that your personal data is one of your most valuable assets. Therefore, we inform you of the rights you hold as a Personal Data Subject:
You have the right to obtain information about the identity of the party requesting your personal data, the purpose of the request, and access to a copy of your personal data. Bank Mandiri Taspen will provide this access through official channels such as Bank Mandiri Taspen branch offices or other channels, in accordance with regulations and Bank Mandiri Taspen policies.
You understand that if you request a copy of your personal data or details about its processing, you may be subject to a fee set by Bank Mandiri Taspen.
You have the right to complete, update, and/or correct any incorrect or inaccurate personal data.
You have the right to obtain, use, or transfer your personal data from Bank Mandiri Taspen to third parties, as long as the communication systems used by Bank Mandiri Taspen and the third party are secure.
You have the right to end the processing, deletion, and/or destruction of your personal data. You agree to allow Bank Mandiri Taspen time to process the termination of processing, deletion, and/or destruction of your personal data as long as it is necessary for Bank Mandiri Taspen. To exercise this right, you can contact Bank Mandiri Taspen through its branch offices or other channels.
Please note that ending processing, deleting, or destroying personal data may affect Bank Mandiri Taspen's ability to provide products, services, and other offerings to you, as well as any contractual relationships between Bank Mandiri Taspen and you or third parties, which may lead to the cessation of services you receive and/or termination of agreements.
You have the right to withdraw your consent for personal data processing given to Bank Mandiri Taspen. You agree to give Bank Mandiri Taspen additional time to process the termination of your personal data processing as needed. To exercise this right, you can contact Bank Mandiri Taspen through its branch offices or other channels.
You have the right to object to the results of automated processing of your personal data, including profiling and/or credit scoring, that has legal effects or significant consequences for you.
You have the right to suspend or limit the processing of your personal data proportionally in accordance with the processing purpose. To exercise this right, you can contact Bank Mandiri Taspen through its branch offices or other channels.
You have the right to exercise any other rights related to personal data processing as governed by applicable laws and regulations.
Bank Mandiri Taspen will process your personal data as long as it has a valid processing basis. The processing will continue as long as you use Bank Mandiri Taspen products, services, or offerings or as required by applicable laws. Bank Mandiri Taspen may store your personal data after you cease using its products, services, or offerings for the duration necessary in accordance with the law.
We are committed to safeguarding your information. Therefore, this Privacy Policy may be updated in accordance with changes in our practices regarding personal data processing and applicable regulations. You can access the latest version of this Privacy Policy on our website at https://www.bankmandiritaspen.co.id/.
If there are any changes to this Privacy Policy, we will inform you through official Bank Mandiri Taspen communication channels. We are committed to ensuring that you feel secure and informed regarding the protection of your privacy.
Additionally, if any part of this Privacy Policy becomes unenforceable, it will not affect the validity and enforceability of the other provisions. Thank you for your trust in Bank Mandiri Taspen.
